Consumer Complaints

• Service:  This category includes complaints about line extensions, outages, damage claims, and service delays.

• Disconnect/Notice:  This category includes complaints where customers were threatened with disconnection or were actually disconnected.

• Billing:  This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.

• Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).

* Includes details for Incumbent Local Exchange Carriers only.