Consumer Complaints
| Year |
Utility Type |
Totals |
Service |
Disconnect/ Notice |
Billing |
Miscellaneous |
|
| q2006 | |||||||
| u | 504 |
145 |
100 |
203 |
56 |
||
| u | Electric | 590 |
102 |
362 |
122 |
4 |
|
| u | Gas | 67 |
6 |
10 |
50 |
1 |
|
| u | Water | 87 |
14 |
46 |
24 |
3 |
|
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).
* Includes details for Incumbent Local Exchange Carriers only.