Developmental Services - Case Management Manual

Complete manual in Complete manual in Word (633kb) or Complete manual in PDF  (502kb)(*free viewer)

Case Management

• Defining the Service

Essential Services

• Health and Wellness
• Quality of Life

Optional Services

• Community Membership
• Individual Support Team (IST)
• Information and Referral
• Personal Support and Coordination
• Personal and Social Relationships

Definitions

• Definitions

Section I Case Management Standards & Mission Statement

• Case Management Standards
• Mission Statement

Section II Eligibility for Developmental Services

• Eligibility for Developmental Services
• Referral and Intake

Section III Legal

• Clients Rights
• Grievance and Appeal
• Legal Considerations
• The Rights of Maine Citizens with Developmental Disabilities;
• Services from the Attorney General's Office
• Sterilization

Section IV Case Management Procedures

• Action Notes/Contacts
• Action Plan Procedures 10/02
• Computer Proficiency
• Co-Case Management
• Case Management Transfer Policy
• Consumer Files/Record Keeping
• Consumer/Case Manager Relationship
• Consumers with Dependent Children
• Coordination of Transition of Children under OCFS Care to the Adult Service Programs Under Developmental Services or OES
• Critical Information Emergency Response Rating
• Critical Information sheet protocol
• Deaf Services
• Death of a Person
• Case Management Status - Developmental Services
• Discontinuation of Developmental Services
• Dissolution of Accounts of Deceased Person
• Family Support Policy
• File Format (Word | PDF) (*free viewer)
• Funding Requests on Open Accounts
• Guardian Routine Approval
• Guidelines for Assisting People to Volunteer
• Inter-Regional Placement Procedure
• Individual Support Team (IST)
• Developmental Services Grievance and Appeal Process Insert
• Mortuary Trusts
• Personal Planning Policy
• Personal Planning Protocol         
• Protocol for Use of Home Visit Tool
• Protocol for the Provision of Case Management Services for People who do not Receive Mainecare Services
• Ratio Policy
• Release of Information
• Reportable Event Protocol for Developmental Services Office Coverage
• Residential Move Planning
  • Residential Movement Sheet
• Checklist for moving from a Residence
• Removal of a Person from a Residence
• Residential Placement of an Emergency Nature
• Retention of Minor Incidents Reported Directly to Case Management
• Waiting List Management Protocol

Section V Medical

• Medical Services
• Audiology
• Communication Therapy Referrals
• Dealing with Physicians
• Dental Services
• Evaluations and Consultations
• Monitoring of Psychotropic Drugs
• Nutritionist
• Obtaining a Second Opinion
• Occupational Therapy
• Physical Therapy
• Referrals to Psychologist; Common Referral Questions/Reasons for Referral

Section VI Financial/Regulatory

• Case Management Billing
•                    Protocol for the Request for Additional Services on the Home and Community Based Wavier Program  (Word*(25kb)) or (PDF*(12kb))
•                     Service Agreement
• Waiver

Appendix A

• Letter to Class Members - (PDF*) (223kb) (*free viewer)