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When you call the Abuse and Neglect Intake Line, 800-452-1999 or 626-8620, you will always hear a recorded greeting
first indicating that you have reached the Maine Department of Health and Human Services, Abuse and Neglect Intake Unit.
The greeting instructs you to press either 1 to make a report or press 2 if you are searching for information not
pertaining to abuse or neglect. As a mandated reporter, you would always press 1. |
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After you press 1, your call will be answered as soon as a caseworker is available. You will hear a
recorded message to please hold if all caseworkers are busy. If you are a Police Officer, physician, or emergency room
staff person, you will be instructed to press another number when no caseworker is immediately available. As long as you don't
hang up, you will be connected to a caseworker as soon as one is available. |
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During the time you are on hold, you will be given important information about how to report child abuse and
what information is needed to complete a detailed report. |
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The amount of time you need to wait varies according to the time of day and the day of the week. There is a higher
volume of calls in the afternoon. There are fewer caseworkers on duty evenings, nights, weekends, and holidays. |
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When you call Intake, it may be less frustrating if you have something you can do while you are on hold. If you
cannot stay on hold, you may press 0 and leave a voice mail. |
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