Multicultural Resources

Appendix D - National Origin Discrimination in Housing (HUD)

Housing Discrimination Hotline
Phone: 1-800-669-9777 (in English and Spanish)
TTY: 1-800-927-9275

Provides information for callers about Fair Housing rights and records consumer complaints of unfair treatment or discrimination.

Fair Housing Enforcement Center At The HUD MASS. STATE OFFICE
U.S Department of Housing and Urban Development
Thomas P. O’Neill Federal Building
10 Causeway Street, Room 321
Boston, MA 02222-1092
Phone:  (617) 994-8300
Toll Free:  1-800-827-5005
TTY:  (617) 565-5453
Websites:  or

Maine State Office OF HUD
202 Harlow St.
PO Box 1384
Bangor, ME 04402
Ph: 1-207-945-0467
Fax: (207) 945-0533 TTY: (207) 945-0401

Please report any Maine MaineCare provider who has discriminated against a non-English speaker whether or not the individual has MaineCare.

Date: _________________________________

Brenda McCormick
Bureau of Medical Services
Provider Relations Unit
11 State House Station
Augusta, ME 04333

Dear Ms. McCormick,

I am a_________ person and I use ___________________. I was denied the services of a
(Country) (Language)
qualified interpreter by the agency_______________________________, which is a MaineCare Provider agency.
On __________ , ___________________, an employee of the agency, told me that they
(Date) (Name)
would not provide interpreting services to make my appointment for _________________________________ accessible, despite my request and an
(Service Type)
explanation of their requirement to do so under the Civil Rights Act of 1964. Instead, they offered ________________________________________which I informed them was unacceptable to me.
I would appreciate any assistance you can provide in helping this agency understand their obligation to provide effective communication with their clientele. Thank you.

x_________________________________ (signature)
Name: ________________________________________________________________
Street: __________________________________________________________________
Town: ________________________________________________________________
Phone: ________________________________________________________________


United States Office of Refugee Resettlement
Administration for Children and Families
U.S. Department of Health and Human Services
Aerospace Building
901 D Street, SW
Washington, DC 20447
Phone: (202) 401-9246
Contact for our region: Mary Ann Higgins
Phone: 202-401-1466

Agency providing funding directly to Maine DHS and Catholic Charities of Maine for the Refugee Resettlement Program.

U.S. Department of Health & Human Services Office for Civil Rights
Region I
J.F. Kennedy Building Room 1875
Boston, Massachusetts 02203
Phone:  (617) 565-1020
Fax:  (617) 565-2493

If you believe discrimination has happened to you or anyone else because of race, color, national origin, age, sex, disability or religion by a health care or human services provider (such as hospitals, nursing homes, social service agencies, etc.), you or your representative may file a complaint with the Office for Civil Rights (OCR). Complaints usually must be filed within 180 days from the date of the alleged discriminatory act, though there may be rare exceptions to this rule. OCR may provide free technical assistance, investigate complaints, and attempt to reach voluntary compliance resolutions.