Contact Us

Provider Inquiry: For claims with dates of service 8/31/2010 and earlier: (207) 624-6900 (if out-of-state) or 1-800-321-5557, Option 8

For claims with dates of service 9/1/2010 and later: 1-866-690-5585

Stefanie Nadeau Director of MaineCare Services.

Stefanie oversees all MaineCare staff and initiatives.

Sarah Cairns Director of Program Management / Director of Communications.

Sarah oversees all of Program Management and Communications staff and projects.

Ed Sims Director of Administrative Services. Ed oversees the MaineCare Training Unit and facility resources as well as aiding in human resources and administrative duties and managing the administrative budget.

Dr. Kevin Flanigan Medical Director

Beth Ketch Director of Customer Service/Acting Director of Health Care Management. Beth oversees all customer service issues for providers and members. Beth also oversees Health Care Management.

Michelle Probert Director of Strategic Initiatives

Julie Tosswill
Manager, MaineCare Prior Authorization Unit.

Robin Allen
Supervisor, Provider Relations Unit. Provider Relations Assignments by County (.doc)

Jennifer Palow Acting Director of Operations/Manager, Pharmacy Unit. Jennifer is the project manager for Molina and Goold Health Systems. She also oversees Operations, which includes the Change Management, Third Party Liability, Quality Assurance, Pharmacy, and Private Health Insurance Premium units.

Debbie Gould
Manager, MaineCare Billing & Information Unit and Provider Enrollment Unit.

James Leonard Director of Health Information Technology Jim oversees the MaineCare HIT Incentive Program and the statewide Health Information Exchange infrastructure and HIT initiatives.

Assistant Director, Third Party Liability