Grievance Process Guide for Recipients of Mental Health Services

Complete Grievance Process Guide in (Word* | also in PDF*)
Complete Grievance Process Guide in printable booklet (Word*)

Grievance Process Guide by sections

• Introduction
• What is a Grievance?
• What is the Grievance Process?
• What Can be Grieved?
• How to file a Grievance
• Filing a Grievance in the Community
• Filing a Grievance in an Inpatient Facility
• Administrative Hearings
• Preparing a Grievance
• Burden of Proof
• Where to Get Help Filing a Grievance
• Basic Rights of Recipients of Mental Health Services
• Level 1 Grievance Reporting Form

Updated January 02, 2013