Ways To Build Consumer Satisfaction
Bonnie Tracy
Intended Audience: DHHS Employees Only
CREDIT: .3 CEU's
Do you serve consumers? Do you know who your consumers are and how their expectations and yours impact your service delivery? Do you understand their needs? Everyone in State government provides services to either internal and/or external consumers. The central theme to this 3 hour program is moving beyond the standard definition of service- being polite, hospitable- to consumer satisfaction, the impact of our service through the perspective of the consumer. We will learn that we have multiple consumer groups, depending upon the service we deliver and we will look at the process of service and its effects upon both the producer and those served. With competing agendas, limited resources and constant change is it possible to deliver consumer satisfaction? And, if so, how?
