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Aging and Disability Resource Center

Answer any question about long-term support services:

The three Aging & Disability Resource Centers in Maine serve as “one-stop-shops” to answer questions from older adults, or from any individuals with disabilities, about a wide range of in-home, community-based, and institutional services.
Aging and Disability Resource Centers are expert at answering questions in-home care services and all kinds of long-term support. Maine’s three Aging and Disability Resource Center sites:

• provide information and assistance to individuals needing either public or private long-term care resources,
• serve professionals seeking assistance on behalf of their clients’ long-term care needs,
• serve individuals planning for their future long-term care needs, and
• serve as the entry point to publicly administered long-term supports including those funded under Medicaid, the Older Americans Act and state revenue programs.

Goal: Empowerment: The goal of these Aging & Disability Resource Centers is to empower callers to make informed choices about long-term support and to streamline peoples’ access to long-term support. 

People Served: Maine’s Aging & Disability Resource Centers are designed to serve all older adults, people with disabilities and their caregivers,  who have long-term care community or program needs.

To contact an Aging & Disability Resource Center in your area:

Aging and Disability Connections – DASH
Counties Served	Piscataquis, Penobscot, Washington, Hancock
ADRC Coordinators	Val Sauda – Director, Aging and Disability Connections- DASH
Website:	http://www.eaaa.org/dashnetwork.shtml www.eaaa.org www.easternagencyonaging.org
Phone:	(207) 941-2865 1-800-432-7812
Fax:	(207) 941-2869
TTY:	(207) 992-0150
Address:	Eastern Agency on Aging 450 Essex Street Bangor, ME 04401
Hours of Business:	8:00 a.m. to 4:30 p.m. Monday-Friday
SENIORS PLUS – AGING AND DISABILITY CONNECTIONS
Counties Served	Franklin, Oxford, Androscoggin
ADRC Coordinator	Connie Jones – Director, SeniorsPlus - Aging and Disability Connections
Website:	http://www.seniorsplus.org/aaoa/index.html
Phone:	1-800-427-1241 207-795-4010
Fax:	207-795-4009
TTY:	207-795-7232
Address:	8 Falcon Road P.O. Box 659 Lewiston, ME 04243-0659
Hours of Business:	8:00 a.m. to 5:00 p.m. Monday - Friday
SPECTRUMLINK - AGING AND DISABILITY CONNECTIONS
Counties Served	Knox, Lincoln, Waldo, Somerset, Sagadahoc, & Kennebec
ADRC Coordinators	Martha Cushing – ADRC Coordinator, SpectrumLink- Aging and Disability Connections
Website:	http://www.seniorspectrum.com/
Phone:	1-800-639-1553
Fax:	207-622-7857
TTY:	1-800-464-8703
Address:	One Weston Court Suite 203 Augusta, ME 04330
Hours of Business:	8:00 a.m. to 4:30 p.m. Monday-Friday

Aging and Disability Resource Center Service Areas in Maine:

	Aging and Disability Connections – DASH
	SeniorsPlus - Aging and Disability Connections
	SpectrumLink - Aging and Disability Connections

More Background:

The Aging and Disability Resource Center national initiative is funded by means of a collaboration between the U.S. Administration on Aging (AoA) and the federal Centers for Medicare & Medicaid Services (CMS).
Maine received its first grant to develop an Aging & Disability Resource Center in 2003. Maine’s first Aging and Disability Resource Center was in the greater Bangor area, through the Eastern Agency on Aging and its partners. At the same time, a coalition of partners also began the process of Aging and Disability Resource Center development in the service areas of SeniorSpectrum Agency on Aging and SeniorsPlus Agency on Aging.
Maine was also successful in the second round of grants in 2006, winning a 2-year grant to develop two new full-scale Aging and Disability Resource Centers with SeniorSpectrum and SeniorsPlus Agencies on Aging, and their partners, which will bring Maine’s complement of full-scale Aging and Disability Resource Centers to three.
The names we have selected for our three sites accomplish the dual objectives of invoking the common “aging and disability” connection among all three as well as to distinguish each site individually, as follows:

• Aging and Disability Connections - DASH;
• Seniors Plus - Aging and Disability Connections; and
• SpectrumLink - Aging and Disability Connections.

Consumer Satisfaction and Lessons Learned

The evaluation of the ADRCs was conducted through the use of consumer satisfaction surveys and interviews with key stakeholders. The Muskie School of Public Service designed and administered the surveys, monitored the data collection protocols and analyzed the results.
The consumer satisfaction survey was mailed to individuals who had accessed the ADRCs for information or services. Staff at each ADRC sent names and addresses of “first time” contacts to the evaluation team at the Muskie School approximately every two weeks. Surveys were mailed to contacts immediately so that the interaction with the ADRCs would be fresh and accurately recalled. Over 1,900 surveys were mailed from the Muskie School along with a cover letter and a postage-paid business reply envelope to facilitate return of the completed surveys. Overall, there was a 28% response rate.
The Lewin Group has provided technical assistance to ADRCs and to the evaluators. The following Maine ADRC satisfaction survey results have been organized and reported under the key domains outlined by the Lewin Group: Visibility/Trust; Efficiency; Responsiveness; and Effectiveness.
The survey shows that consumers are pleased with the service and information they receive from the ADRCs.

For more information:
Federal Department of Health and Human Services. Administration on Aging
Aging & Disability Resource Center Technical Assistance Exchange
Video introduction to Aging & Disability Resource Centers

 

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