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For the Public
Online Requesting and Lending FAQs
Online Requesting and Lending can be done at two levels: within Minerva and across MaineCat. Requests must be placed first within Minerva for items that are available somewhere within the Minerva system. Requests for items that are not available within Minerva are placed within the MaineCat - Statewide Catalog. In both cases, requests can be placed by patrons in good standing using the Request button within the Web OPAC. Library staff may also place Intra-Minerva requests using the Holds functionality of Millennium Circulation. While the two processes have many similarities, they are not identical. Consult the Procedures for Intra_Minerva Requests or the Procedures for MaineCat Requests, as appropriate.
A patron in good standing, whose patron type has not been blocked by loan rule logic within Minerva, can do the following:
A patron in good standing, whose patron type has not been blocked by loan rule logic in MaineCat, can do the following:
However you print paging slips is fine, as long as the end product inserted in an item sent to a requesting library has no more and no less information than the paging slip would have had if printed directly.
Yes. The shared loan rule used for online requesting within Minerva, as well as the rules used with MaineCat Requests, are set to generate Hold Pickup Notices and Hold Cancellation Notices. You should print them on a regular basis. If they build up they can cause item information associated with the transaction to not be deleted properly by the system. If you choose not to actually use the notices, however, there is a painless way to get rid of them: print them to your email address. This consumes no paper and is very quick. Anyone needing info on how to do this should submit a ticket to http://support.maineinfonet.org.
8. How can I control what items in my collection are requestable or visible in MaineCat, and whether my patrons can place requests?
Note that items that are not visible are not requestable, and that items that are non-requestable in Minerva are automatically non-requestable in MaineCat.
The answer is different within Minerva and across MaineCat.
Across MaineCat an item cannot be requested unless it has a Status of "-" Available and is not currently checked out. Of course, loan rule requirements must also be met. Since MaineCat requests are placed ONLY at the item level, the hold will not
Within Minerva, item status alone does NOT prevent requesting. Therefore, holds placed through the circulation module can be mistakenly and sucessfully placed on unavailable items, even though they will never be filled. For this reason, libraries are strongly encouraged to only use the OPAC when placing holds. Through the opac, we ARE able to block requesting by material type.
An online request made through the OPAC starts out as a bib level hold. If there is an attached item that meets loan rule requirements and has a Status of Available, the bib level hold is immediately converted to an item level hold and a Paging Slip is queued for printing at the lending library.
If there are no copies immediately eligible to fill the hold it stays at the bib level and is evaluated again whenever one of the bib's attached items' barcodes is scanned.
If the title is a multi-volume work, as evidenced by the presence of a Volume field in at least one attached item record, then the patron is given the opportunity to select an item. In such cases, items with the following Statuses are NOT requestable:
Currently items with the following Itypes are treated as AV materials that should get the 1 week loan rule.
These Itypes, on the other hand, get a 3 week loan rule:
Itypes on neither list are treated as non-requestable.
If some of your materials are getting the wrong loan period when requested by another Minerva library, check to see whether you use of Itypes does not conform to this scheme. A list of all Itypes can be found from any Millennium module by clicking Admin, Parameters, General, Item Types. If you need to make a large change in Itype assignment consult with Maine InfoNet staff to determine whether the change can be made centrally without a lot of local work on your part.
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