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Support & Troubleshooting

Millennium Support

For support issues, please open a ticket at http://support.maineinfonet.org/; once you have opened a ticket, communication via telephone or email is welcome. Please use Contact Us to notify the appropriate staff member for system emergencies.

 

How To Handle System Emergencies

Flowchart:What to do when Minerva goes down. (PDF format)

Steps to follow in system emergency in which Minerva becomes inoperable for circulation, cataloging and/or the public access catalog, at a particular participating library site.

User Support

Firewall Issues

The Millennium software used by InfoNet has some special requirements for what firewall ports must be open. Read here for a detailed explanation.

 

 

Other Maine Library Technology Resources:

Maine School and Library Network (MSLN)

For Internet issues and other computer problems not related to the Millennium software.

 

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