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User Support

Emergencies

• Procedures for handling emergency situations when you are unable to use Minerva.

Resource Materials

• The online manual which explains the wide variety of functions and features of the software. Your Minerva initials and password are required.
• Innovative Interfaces' CSDIRECT web site which offers extensive additional information in the form of FAQs, Tutorials, Presentations from conferences and similar material. CSDIRECT username and password required.

Personal Email and Phone Support

If you cannot quickly find an answer, you should contact us.

Communicating With Other Libraries

The Minerva-L listserv is a mailing list that enables any staff member of a Minerva library to pose a question or share an insight with several hundred other Minerva staffers.

Once a library has been enabled for online requesting and lending, persons involved in that activity should also subscribe to the MAINEINFONET-L listserv.

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