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Home > For State Government > eGov Applications

eGovernment Applications

InforME has built more than 300 eGovernment services allowing citizens and businesses to complete electronic transactions with state and local government (see Portfolio).

All eGovernment services created by InforME are developed under a win-win philosophy. The InforME Board believes that InforME's resources should be focused on those services that increase efficiency for both the public users and the sponsoring agency.

Who Benefits from eGovernment Services?

  • Citizens
    Citizens have more demands for their time and are often not able to visit government offices during regular business hours. They want access to government services when it is convenient to them. Online services can also offer more payment options and streamlined transactions.
  • Businesses
    eGovernment allows businesses to take care of government transactions quickly and efficiently. Business services are in high demand.
  • Agency
    Typically traditional over-the-counter transactions cost agencies more than those conducted via the Internet. Performing these transactions electronically frees up staff time for other more complex tasks. Providing convenient access to services also improves customer service and public relations. In addition, we have found that when an agency service is made available online, the overall usage of the service often increases, bringing additional revenue to the agency.

Costs & Funding Model

InforME offers flexible funding options to meet the needs of agencies. Application development can be funded under a transaction-fee based or a Time and Materials based model.

What will an eGovernment application cost my agency?

Zero dollars upfront. eGovernment application development is usually funded though a negotiated portion of the existing statutory fee per transaction. Agencies sign Service Level Agreements with InforME, which itemize services to be performed by the Network and the associated portal share of the transaction fee. All Service Level Agreements must be approved by the InforME Board. Under this model, there is no upfront cost to the agency for the application development.

How soon can our service be developed?

All requests for eGovernment application development are reviewed and prioritized by the InforME Board, based on a combination of factors including public benefit, portal benefit, complexity and resources required. Based on initial prioritization, each project is added to the development queue. Your InforME project manager will keep you informed about the status of your project and the expected timeline.

Are all InforME projects funded in this way?

Not all projects create an opportunity for revenue sharing between InforME and its government partners. For eGovernment applications in which no statutory or transaction fee is involved, alternate funding models are possible. The application may be built under a transaction-fee model in which InforME simply invoices the agency monthly based on the number of transactions completed. Alternately, the project may be billed at hourly Time-and-Materials rates. All projects require approval by the InforME Board and a Service Level Agreement.

How is InforME funded?

InforME is a self-funded portal and revenue is derived primarily from negotiated portions of existing statutory fees and the sale of value added services. No general fund appropriation is given to fund the Network. More about the InforME funding model.