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Account Features & Tips
The Account Manager provides up-to-the-minute reporting on subscriber account activity for services such as Bureau of Motor Vehicle Records Retrieval, UCC Search or Interactive Corporate Services. Records are kept on a monthly basis and the records are organized by user name for quick reference.
Example: UCC Search
The Account Manager for UCC Search provides details about each search and request including: date of request, Client ID, authentication number, debtor type, debtor name, certification request and search parameters. All Account Manager reports also include any fees associated with each search or record retrieval.
Example: Interactive Corporate Services
The Account Manager for Interactive Corporate services is divided by the type of document requested such as Certificate of Good Standing, Corporate Address, Corporate Filings, Stock Filings and Marks Requests. All of these records include the date of request, corporate ID, Client ID, corporate name searched, certification type requested, and the fee charged for the service.
Client ID Feature
The Client ID is a feature that we added for your billing and tracking convenience. The Client ID is a unique number or name that you create and type into the system when prompted that helps you to organize and track your account activity by client. For example, if you are doing three UCC searches and each search is for a different client, you may choose to assign those searches individual numbers such as Client 1, Client 2, Client 3. You may also choose to use an individual name or project name such as Lowe Project, Gray Project and Edwards Project. When you view your Account Manager, the searches that you have done under an specific Client ID will be grouped together so that you can keep track of the expenses incurred and easily report the information to your billing department. If you do not choose to use the Client ID feature, when prompted to enter a Client ID, simply leave the entry space blank, click continue, and resume your search.
Are you sure that your InforME subscriber account is being accessed only by authorized personnel? Are you confident that you are only paying for records you authorized? InforME has created a list of security recommendations to assist you in monitoring the usage of your subscriber account.
Security Recommendations for All Subscribers
As a subscriber to InforME services, you have been given online access to government records through the use of your subscriber user ID and password. It is important to monitor the usage of your subscriber account and manage your user ID(s) and password(s) as you are responsible for all charges incurred on your account.
InforME recommends the following policies to help avoid unauthorized access through your account:
1. Assign a unique user ID and password to each individual obtaining records. This will allow you to track usage by individual and ensure that only authorized users are retrieving records.
2. Monitor account usage through the InforME Account Manager. This will allow you to view and monitor all records pulled under your account by individual user IDs.
3. Perform internal audits on a regular basis. Periodically, have the users of your account prove that records they obtained were authorized accesses. Knowledge of unannounced audits will discourage fraud and will assist you in uncovering any misuse of your account.
4. Change passwords regularly and whenever there is turnover within your organization. Changing the password associated with a user ID will keep past employees from being able to use your account.
5. Maintain a list of current authorized users and their user IDs (including passwords is not recommended). An updated user list can be sent to InforME by email at email@example.com or by fax at (207) 621-9950 whenever you need to change, disable, or add a user IDs. (Note: Never send or transmit passwords through insecure communication channels such as email.)
6. Establish a Code of Conduct within your organization regarding the use of your subscriber account. Create clear and precise 'Do's and 'Don't's regarding the use of user IDs and implement penalties for non-compliance.
7. Educate your staff on the seriousness of unauthorized used of your account. Make sure all employees who are given access to your subscriber account understand the rules associated with access and the penalties for misuse.
Security Recommendations for Subscriber Accounts with Authorization to View BMV Records
As a subscriber to InforME BMV services, you have been given access to government records that may contain personal confidential information. To gain access to these records, you were required by the Bureau of Motor Vehicles (BMV) to sign an Affirmation Statement (MS Word) affirming that only authorized persons would be given access to this information. In order to maintain compliance and avoid violation and penalties, it is your responsibility to monitor the usage of your subscriber account and manage your user ID(s) and password(s).
InforME recommends the following policies, in addition to those listed above, to help avoid fraudulent access and ensure that your organization is in compliance with the Drivers Privacy and Protection Act (DPPA) and the rules regarding access to this information:
Credit Card Billing Reminder
For subscribers who pay their account charges by credit card, please remember to update InforME if the credit card we have on file has expired or is about to expire. If the credit card we have for you expires, you will receive an invoice for that month and be subject to the $15 monthly minimum fee.
Free Document Copy Retrieval Service
Just a friendly reminder that you are able to obtain free copies of corporate records you have previously retrieved (and paid for) through Interactive Corporate Services.
Much like with the Bureau of Motor Vehicle records and the UCC Search, subscribers are able to retrieve cache copies of previously purchased records at no extra charge. Upon selecting the Document Copy Retrieval Service on the Interactive Corporate Services service, you will be prompted for your username and password. You will then have two options to pull a record: 1) key in the original document authentication number, or 2) select the date the record was originally retrieved. The name of the record(s), the type of document, date the document was retrieved, and the document authentication number will be displayed. Simply click on the document authentication number to download the desired corporate document.
Check the Status of Your Criminal Record Request
Have you submitted a request for a public criminal record recently and wondered when you’d receive a response? Most of the public criminal records are available within an hour or two, but some may take up to 12 weeks to receive. To provide you with better service, we’ve added a check status feature to your account management system so you’ll know exactly where your request is and when to expect delivery.
Take Advantage of Multiple Services
Did you know that your InforME subscriber username and password gains you access to more than 20 online services? If you have signed up to retrieve corporate documents, you may also want to think about UCC searches, public criminal record searches, or title and registration searches, to name just a few. Being an InforME subscriber means that you can do multiple online government transactions using a single log-in and you’ll receive one monthly invoice. Log in with your subscription account today to take advantage of added convenience and flexibility.
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