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Consumer Complaints
| Year | Utility Type |
Company |
Totals | Service | Discon./Notice | Billing | Miscellaneous | Complaint
Rate (Complaint rates are not calculated until year end) |
| q2004 | ||||||||
| qElectric | ||||||||
| Bangor Hydro-Electric Co. | 67 | 16 | 36 | 13 | 2 | 0.0 | ||
| Central Maine Power Co. |
410 |
53 | 258 | 99 | 0 | 0.0 | ||
| Eastern Maine Electric Co-Op, Inc. | 12 | 2 | 6 | 4 | 0 | 0.0 | ||
| Fox Islands Electric Cooperative, Inc. |
0 |
0 | 0 | 0 | 0 | 0.0 | ||
| Houlton Electric | 5 | 0 | 5 | 0 | 0 | 0.0 | ||
| Isle-Au-Haut Electric Power Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Kennebunk Light & Power | 4 | 0 | 4 | 0 | 0 | 0.0 | ||
| Madison Dept. of Electric Works | 6 | 1 | 5 | 0 | 0 | 0.0 | ||
| Maine Public Service Co. | 26 | 1 | 15 | 9 | 1 | 0.0 | ||
| Matinicus Plantation Electric Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Monhegan Plantation Power District | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Swans Island Electric Cooperative | 1 | 1 | 0 | 0 | 0 | 0.0 | ||
| Van Buren Light & Power District | 0 | 0 | 0 | 0 | 0 | 0.0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates.
Complaint Rate: The number of consumer complaints per 1,000 customers.