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Consumer Complaints
| Year | Utility Type |
Company |
Totals | Service | Discon./Notice | Billing | Miscellaneous | Complaint
Rate (Complaint rates are not calculated until year end) |
| q2004 | ||||||||
| qGas | ||||||||
| Bangor Gas Co., LLC | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Maine Natural Gas Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Northern Utilities, Inc. | 82 | 2 | 21 | 59 | 0 | 0.0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates.
Complaint Rate: The number of consumer complaints per 1,000 customers. The complaint rate is cumulative, so is not shown for the current year.