Consumer Utility Complaints

Consumer Complaints

Year	Utility Type	Company	Totals	Service	Discon./Notice	Billing	Miscellaneous	Complaint Rate (Complaint rates are not calculated until year end)
q2003
	qWater Common Carrier
		Airport Car & Boat Leasing Corp.	0	0	0	0	0	0.0
		Bay Express Water Taxi	0	0	0	0	0	0.0
		Casco Bay Charter, Inc.	0	0	0	0	0	0.0
		Casco Bay Island Transit District	0	0	0	0	0	0.0
		Chebeague Transportation Service	0	0	0	0	0	0.0
		Eagle Tours, Inc.	0	0	0	0	0	0.0
		Intercoastal Marine Transport	0	0	0	0	0	0.0
		Lionel Plante Associates	0	0	0	0	0	0.0
		Marine Taxi Service	0	0	0	0	0	0.0
		Olde Port Mariner Fleet, Inc.	0	0	0	0	0	0.0

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, and unauthorized charges on bills (cramming).
Complaint Rate: This category is the number of consumer complaints per 1,000 customers.