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Bureau of Insurance
OTHER PFR AGENCIES
Filing Complaints with the Maine Bureau of Insurance
An insurance complaint with the Maine Bureau of Insurance can be filed either through the mail or electronically.
Instructions for Filing a Complaint
Please provide the details:
Please be sure to attach copies (not originals) of applicable documents, such as:
NOTE: If you are filing on line, any paper copies listed above can be either sent by fax to (207) 624-8599 or to the mailing address below. Please include your name and the words “Consumer Complaint.”
ELECTRONIC OPTION: You can file your complaint electronically using our online forms below. If you choose to send an electronic form, the Bureau cannot guarantee the confidentiality of your complaint during electronic transmission. Once received by the Bureau your file will be confidential.
For some types of complaints you may be required to provide a signed release form to allow the Bureau to investigate your complaint. If this is the case, you will be contacted by a Bureau staff person who will provide you with the necessary form.
MAILING OPTION: To submit your complaint through the mail, please print out and complete one of the forms below. The signed complaint form authorizes the Bureau to investigate your complaint. If additional space is needed, please use a separate sheet of paper.
When we receive your completed complaint form, it will be assigned to an investigator who will contact you by mail at the beginning of the investigation. We will write to the company summarizing your complaint and request a written response to the issues you raised.
The Bureau of Insurance has many resources to help educate consumers about dealing with insurance companies, including tips about buying insurance and making claims. For more information, telephone us toll-free in Maine at 800-300-5000 or 207-624-8475.
Last Updated: August 22, 2012
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