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Health Guide Complaint Ranking
Four performance areas are presented in this Interactive Guide. Select from the toolbar above to view each of the comparative charts. Below each chart is a description on how to read and understand the results.
Individual and Group Health
Company and Group Name (see note below) |
2010
Complaints |
2010 Written Premium in Maine |
2010 Complaint Index |
| Aetna Group |
47 |
$269,312,855 |
1.3 |
| Arcadian Group |
5 |
$62,657,124 |
0.6 |
| Assurant Inc. Group (John Alden) |
|
|
|
| CIGNA Health Group |
11 |
$168,055,688 |
0.5 |
| Connecticut General Life Insurance Company (CIGNA Health Group) |
Included in CIGNA’s information above |
| Guardian Life Insurance Company of America (Guardian Group) |
|
|
|
| Harvard Community Health Plan Group |
15 |
$199,768,793 |
0.6 |
| Healthmarkets Group (Includes MEGA Life & Health Insurance Company) |
14 |
$34,996,373 |
3.0 |
| Lincoln National Group |
5 |
$5,698,994 |
6.5 |
| Martin's Point Generations |
0 |
$43,018,578 |
0.0 |
| Securian Life Insurance Company |
|
|
|
| Trustmark |
|
|
|
| UnitedHealthcare Insurance Group |
9 |
$177,878,751 |
0.4 |
| Wellcare Group |
1 |
$32,361,494 |
0.2 |
| Wellpoint Inc. Group (Anthem) |
131 |
$982,541,397 |
1.0 |
COMPLAINT RANKING
The chart above shows the companies' complaint standing based on health insurance complaints that were received by the Bureau of Insurance in 2010.
A Complaint Index of 1 (1.0) is average,
less than 1 (.9 to 0) is better than average,
greater than 1 (1.1 and above) is worse than average.
The Bureau of Insurance publishes a separate brochure with the number of complaints that it received along with a comparison rating for each company. The entire complaint brochure is available on-line at: 2010 Health Insurance Complaint Comparison
NOTE: Many companies are part of an insurance "group." If you can't find your company on the chart, look at the lists below to see if it is part of a group.
AETNA GROUP
AETNA HEALTH INC ME CORP
AETNA LIFE INSURANCE COMPANY
ARCADIAN GROUP
ARCADIAN HEALTH PLAN INC
ASSURANT INC GROUP
AMERICAN BANKERS INS CO OF FL
AMERICAN BANKERS LIFE ASSUR CO OF FL
JOHN ALDEN LIFE INSURANCE COMPANY
TIME INSURANCE COMPANY
UNION SECURITY INSURANCE COMPANY
CIGNA HEALTH GROUP
CIGNA HEALTH & LIFE INSURANCE COMPANY
CIGNA HEALTHCARE OF ME INC
CONNECTICUT GENERAL LIFE INSURANCE CO
LIFE INSURANCE COMPANY OF NORTH AMERICA
GUARDIAN LIFE GROUP
BERKSHIRE LIFE INS CO OF AMERICA
GUARDIAN LIFE INS CO OF AMERICA
HARVARD COMMUNITY HEALTH PLAN GROUP
HARVARD PILGRIM HEALTH CARE INC
HPHC INSURANCE COMPANY INC
HEALTHMARKETS GROUP
CHESAPEAKE LIFE INSURANCE COMPANY
MEGA LIFE & HEALTH INSURANCE COMPANY |
LINCOLN NATIONAL GROUP
LINCOLN LIFE & ANNUITY COMPANY OF NY
LINCOLN NATIONAL LIFE INSURANCE COMPANY
MARTINS POINT GENERATIONS LLC
MARTINS POINT GENERATIONS LLC
MINNESOTA MUTUAL GROUP
MINNESOTA LIFE INSURANCE COMPANY
SECURIAN LIFE INSURANCE COMPANY
TRUSTMARK LIFE INSURANCE COMPANY
TRUSTMARK INSURANCE COMPANY
TRUSTMARK LIFE INSURANCE COMPANY
UNITEDHEALTHCARE INSURANCE GROUP
GOLDEN RULE INSURANCE COMPANY
UNIMERICA INSURANCE COMPANY
UNITEDHEALTHCARE INSURANCE COMPANY
WELLCARE GROUP
WELLCARE PRESCRIPTION INSURANCE INC
WELLPOINT, INC GROUP
ANTHEM HEALTH PLANS OF ME INC
ANTHEM INSURANCE COMPANY INC
ANTHEM LIFE INSURANCE COMPANY
UNICARE LIFE & HEALTH INSURANCE COMPANY |
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