Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: USAA
  • Street Address: 9800 Fredericksburg Rd
  • City: San Antonio
  • State, or Country if outside the US: TX
  • Zip Code: 78288

Submitted By

  • Name: Jeff Kennedy
  • Title: Chief Privacy Officer
  • Firm name (if different than entity):
  • Telephone Number: (706) 464-1618
  • Email Address: jeff.kennedy@usaa.com
  • Relationship to entity whose information was compromised: Chief Privacy Officer

Breach Information

  • Total number of persons affected (including residents): 32276
  • Total number of Maine residents affected: 156
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: April 13, 2024
  • Date Breach Discovered: July 31, 2024
  • Description of the Breach:
    • Internal system breach
  • Information Acquired - Name or other personal identifier in combination with:

Notification and Protection Services

  • Type of Notification: Electronic
  • Date(s) of consumer notification: August 27, 2024
  • Copy of notice to affected Maine residents: Member_Notice.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 24 month offer of Experian’s IdentityWorks credit monitoring product.