Public Water System Technical Assistance

If you need assistance on a water quality problem or compliance question, there is help available. The Public Water System Inspection Team provides on-site advice and assistance to public water systems regarding operation, maintenance, treatment, quality control, testing waivers and testing requirements. The PWSI Team also investigates complaints made by the public, provides waterborne disease investigations, and provides technical advice during emergency situations.

For consultation, please contact

• Your Public Water System Inspector  Click here to locate the PWS Inspector for your area
• Victoria Landl, Technical Assistance Specialist: Email or phone (207) 441-8751
• Mackenzie Lee, Compliance Assurance Unit Supervisor: Email or phone (207) 441-9244

The Drinking Water Program also partners with the Maine Rural Water Association (MRWA) to provide small water systems with free, on-site technical assistance by Water Quality Specialists. These Water Quality Specialists can help with reviewing the operation of a treat-ment process, collecting samples, answering your questions on regulations, filling out reports or finding a leak. Transient, Non-Community, Non-Transient (NTNC), and small Community water systems can call MRWA directly or be referred by the Drinking Water Program for a visit. Additionally, MRWA has Circuit Riders available for assistance with treatment issues, regulatory compliance assistance, leak detection, and line location and are able to provide assistance in the creation of Emergency Response Plans and Vulnerability Assessments.

Additional Resources

Online

• Emergency Response Resources
• Engineering Resources
• Shock Chlorination
• Small Drinking Water System Webinar Series (EPA)
• Total Coliform Bacteria Sampling Instructions

Documents

• Cleaning, Disinfecting, and Flushing Drinking Water Storage Tanks at Small Public Water (PDF)
• Disinfection Equations for Water Pipes and Tanks (PDF)
• Guidance for Small Water Systems with Continuous Chlorination Disinfection (PDF)
• Guidebook for Transient Public Water Systems (PDF)