Attention Providers of Section 17 and Section 92 Services

Jul 01, 2024

Acentra Health and the Office of Behavioral Health previously sent an announcement on May 29, 2024, regarding the ability for providers to run their agency’s hold for service reports from the Atrezzo portal. We would like to clarify the process of how a member is removed from the agency’s hold for service report. 

A member will only be removed from the waitlist under the following scenarios:  

• The member is receiving the referral service from the referring provider  

• There has been an approved Referral Refusal for the referring provider  

• The referral has expired 

As a reminder, referrals are valid for one year and providers are required to contact members about their hold for service report every 30 days to confirm if the member would like to continue to wait for service. 

For instructions on how to run the Provider Hold for Service Report via the Atrezzo portal, please click here. Additional training resources regarding the Hold for Service process, and how to change a provider’s user role in Atrezzo can be found here. 

For questions regarding this message or for assistance in running the Hold for Service Report, please contact the Acentra Health Provider Relations Team at (866) 521-0027, Option 3, via our online chat at www.qualitycareforme.com or at ProviderRelationsME@acentra.com