Reminder: Atrezzo Upgrade

On Monday, November 7, 2022, Kepro will upgrade their web-based platform to Atrezzo Next Generation. The Atrezzo Next Generation (ANG) platform is an improved interface with enhanced security features such as Multi-Factor Authentication (MFA).     

Training Plan and Resources     

Training materials on the Maine ASO client website are accessed by this link: http://www.qualitycareforme.com/. Training sessions are a recorded demonstration in a live webinar to allow discussion and answer questions. There are several modules for the providers to attend based on user role permissions. Providers receive links to register for the session date and time that works best for their availability.      

To Register     

Open a browser window and navigate to https://me.kepro.com/providers/atrezzo/.  We recommend using Google Chrome (for PC) or Safari (for a Mac). The site lists available training dates for providers to register for training.      

The training dates are also listed below.    

Please select one training date/time below for the appropriate training sessions:     

Module 1 – Provider Portal Login and Multifactor Authentication Registration  
30-minute duration; 11 sessions 
    

Who should attend Module 1? This training is for provider administrators who are responsible for adding and managing users for local management. All times are listed in EST     

Atrezzo Provider Account Login and Multi-Factor Authentication  

Date  

Time  

Registration  

Module  

Monday, October 10  

9:00am  

Click to register  

Provider Portal Login  

Provider Multi-Factor Registration  

Provider Administrator Role  

  • How to add and manage users  
  • Reset MFA accounts  
  • Add additional NPIs if managing multiple locations  

Wednesday, October 12  

4:00pm  

Click to register  

Monday, October 17  

1:00pm  

Click to register  

Friday, October 21  

9:00am  

Click to register  

Monday, October 24  

10:00am  

Click to register  

Wednesday, October 26  

9:00am  

Click to register  

Monday, October 31  

11:00am  

Click to register  

Wednesday, November 2  

4:00pm  

Click to register  

Friday, November 4  

9:00am  

Click to register  

Monday, November 7  

9:00am  

Click to register  

Tuesday, November 8  

10:00am  

Click to register  

Module 2 – Submitting Prior Authorization Requests  
60-minute duration; 17 sessions 
    

Who should attend Module 2? This training is for all users to learn how to submit a request and how to manage a request once it’s submitted. All times are listed in EST.     

Atrezzo Case Creation and Follow-Up  

Date  

Time  

Registration  

Module  

Tuesday, October 11  

12:00pm  

Click to register  

The following topics will be reviewed at each training:  

  • Add MFA to Login  
  • Submitting New Requests  
  • Completing Saved Requests  
  • Submitted Request Status  
  • Determination Letters  
  • Uploading Additional Clinical Documentation  
  • Extending Approved Request  
  • Requesting Revisions  
  • Sending/Receiving Messages  
  • Requesting Reconsideration  
  • Setting Preferences  
  • Changing Provider Context  
  • Forgot/Reset Password  
  • Discharging a Request  
  • Utilizing Atrezzo Reports  

Thursday, October 13  

9:00am  

Click to register  

Friday, October 14  

2:00pm  

Click to register  

Tuesday, October 18  

12:00pm  

Click to register  

Wednesday, October 19  

9:00am  

Click to register  

Thursday, October 20  

2:00pm  

Click to register  

Tuesday, October 25  

2:00pm  

Click to register  

Thursday, October 27  

3:00pm  

Click to register  

Friday, October 28  

2:00pm  

Click to register  

Tuesday, November 1  

10:00am  

Click to register  

Thursday, November 3  

12:00pm  

Click to register  

Friday, November 4  

12:00pm  

Click to register  

Monday, November 7  

12:00pm  

Click to register  

Tuesday, November 8  

2:00pm  

Click to register  

Wednesday, November 9  

9:00am  

Click to register  

Thursday, November 10  

9:00am  

Click to register  

Friday, November 11  

9:00am  

Click to register  

Module 3 – Specialty Processes    

Who should attend Module 3? This training is for all users to learn how to complete specialty processes within the Atrezzo portal. These training sessions are prerecorded, and no registration is required.     

Curriculum  

Module  

Video Link  

Atrezzo Specialty Processes   

SMI Termination Request  

   

All specialty processes will be available online on October 17th, 2022, at: https://me.kepro.com/resources/training/   

Critical Incident  

Referral Refusal  

LTSE/Baxter Invoicing  

OBH Invoice Reporting  

SUD TEDS-NOMS Training  

MaineMOM  

OHH New Submission Guidelines  

Referral Management Process  

  • Hold for Service  
  • Reporting Capacity  
  • Referral Acknowledgment  

Veteran’s Case Management  

Adverse Decision  

 

 For additional training requests, please email ProviderRelationsME@kepro.com.  

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