IIS - Internet Information Services .NET Web Hosting

IIS - Internet Information Services .NET Web Hosting FY 2020-2021

This service provides centralized hardware and software required to establish and maintain internet and intranet web sites and web applications.

A standardized, dependable server environment that meets the business needs running on the latest version of Windows Server

The standard production published service level agreement can be viewed at the following link:http://www.maine.gov/oit/services/FAQ-Help/Standard-SLA.html. A formal SLA has not been developed specific to this service
Normal, default coverage is 7AM – 5PM, Monday – Friday. 24x7 coverage is available for systems with a specific need for this type of coverage in order to have 24x7 coverage, OIT needs to receive a written business justification. Once justification has been approved, OIT will work with the business on a service level agreement for the specific systems. Additional charges associated with extended coverage will be defined in the SLA

All project work is billable
All audit related work is billable
All costs associated with Indefinite Hold requests will be direct billed
Entrust SSL certificates with custom domain names. Entrust certificates are utilized for strong encryption and browser trust. Effective July 1, 2019, there will be a setup charge that covers processing Certificate Signing Requests (CSRs), generating certificates, and tracking certificate renewals
Extra disk storage space - Check the OIT Rate Table for the current 'Storage/Backup Services' rate
If 24x7 coverage is required a service level agreement is required and cost is associated with the request based on service level agreement
Windows Operating Systems are configured to match the requirements of IRS standards (Safeguard & P1075) with a 90% or better compliance rating. This includes: Administrative fine grain password policy is based on the SCSEM for server admin accounts; NESSUS scans available from Office of Information Technology Security Team and Nexpose scans are required for deployment certification

Individual users follow State of Maine IT rules and policies, including all security policies
A contact person and backup are designated to interface with the OIT team
Any issues or problems with this service are reported to the OIT team as promptly and with as complete information as is feasible
Billing for services will start when the ticket is received for the request for any production service
If a test environment is requested, those services will be billed upon receiving the ticket for the request
A ticket needs to be received to remove the service for it not to be billed. No credits will be processed without a ticket

Internet Information Services (IIS) running on the latest version of Windows Server
ASP.NET Web Hosting (Latest .NET Framework and Libraries)
1 Dedicated Application Pool per application
500 MB Disk Space
Unlimited monthly data transfer
SSL certificate (gateway.maine.gov)
Static Files Web Hosting
Intranet (internal WAN network) and Internet (external DMZ) Hosting
Oracle and MS-SQL Database Connectivity
FTP account access
Hardware Monitoring
Nightly Backups of web content. Restoration of content available upon request.
24x7 data center monitoring
Windows Operating Systems are configured to match the requirements of IRS standards (Safeguard & P1075) with a 90% or better compliance rating