CA Workload Automation - Job Scheduling

FY2024 & FY2025 Summary

Overview

This service allows for the use of the CA Workload Automation (CAWA) batch job scheduling system for agency application processes running on Linux servers in the State's data centers. Our goal is to provide a high performance, highly secure, and highly available job scheduling environment to support your agency's needs.  Note - this service has previously been referred to as 'Cybermation'.

Included

• Access to the State's CAWA environment for agency application support teams to build, configure and execute batch job schedules to support agency needs.
• Email-based monitoring is available for job execution success/failure conditions.
• System administration staff availability to work with MaineIT application support teams during normal business hours as necessary.
• Management of the CAWA environment, including patching and upgrades.

Excluded

• Writing, support and maintenance of batch job code is the responsibility of the agency's application support team unless otherwise arranged.

Service Level Targets and Availability

• The CAWA environment is designed to be available 24/7/365 for agency processing needs any time day or night.  Planned maintenance outages are coordinated with agency application support teams to minimize agency impact.
• Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays. On-call support staff are always available, please contact MaineIT Operations at 207-624-7700 to reach a team member after hours.
• If service is required for non-production systems outside of the standard business hours, prior arrangements must be made with the director of this service area (contact info below) and may incur an additional charge.
• The standard Service Level Agreement (SLA) for the service is 99.95% availability excluding scheduled outages.
• Recovery Time Objective (RTO) - this is the expected amount of time it may take to restore the system in the event of a system component failure, 24 hours.
• Recovery Point Objective (RPO) - this is a measurement back in time to when your CAWA changes were preserved in a usable format, usually to the most recent backup, 24 hours. 

Please see the MaineIT Rate Table

On the Bill

Customer Expectations

• Individual users follow all State of Maine IT policies and procedures, including all security policies.
• The Agency will provide contact information for an agency representative (typically MaineIT Application Development staff). This person or group will be the target for communications regarding use of this service.
• Any issues or problems experienced with this service are reported to the MaineIT Linux team as they (the issues/problems) are encountered. Issues must be recorded in MaineIT’s ticketing system, currently Footprints.
• Cooperation with and participation in regularly scheduled patching process. It is critical that application teams validate applications after patching of lower environments before patches are applied to production.

To get help, or to order this service

• Call the MaineIT Service Center at 207-624-7700 and assign to the Linux team.
• For application projects (new projects or major enhancements or upgrades), contact the >MaineIT Project Management Office (PMO)
• An Assyst ticket is required for all non-production work requests. All production work requests require an authorized RFC. A billing code is required for items that are not listed in the 'Included' section above.
• If the published Service Level Agreement (SLA) is not met, the issues can be escalated to the next priority level by contacting any of the following individuals: 
  • The Enterprise Data Services or your friendly Account Manager.
  • MaineIT Operations will engage the On-Call Core Technology Duty Manager if necessary.
• For an after-hours production break fix, contact MaineIT Operations at Customer Support 207-624-7700

Priority Levels for monitoring

• The standard production published service level agreement can be viewed at the following link:Standard SLA Maine IT Production Services.
• Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays, please contact MaineIT Operations.
• If service is required for non-production systems outside of the standard business hours, prior arrangements will be required with the director of this service area and associated fees will apply.