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Maine.gov > PFR Home > Consumer Credit Home Page > Consumer Complaints

Consumer Complaints

The Consumer Complaint Division responds to consumer complaints by mail, over the telephone and in person to consumers who visit the agency.

Consumers will receive a letter acknowledging their complaint. We make every effort to address complaints quickly; most complaints are resolved within 30-45 days.

Important Note:

The budget for Maine State Government requires all executive branch Departments, Agencies and Offices to be closed on July 6th, 2009.  Many services offered by the Department of Professional and Financial Regulation are always available online.

Please note, we can only assist Maine consumers

File your complaint online

Download complaint form and mail to:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Call the Office

Telephone: 800-DEBT LAW (800-332-8529) (toll free in Maine)

or 207-624-8527

TTY for hearing impaired: 888-577-6690

Fax: 207-582-7699

In person

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
122 Northern Avenue
Gardiner, Maine 04345

Directions

 

Last Updated: June 30, 2009