Attention Providers of Section 17 and Section 92 Services
Acentra Health and the Office of Behavioral Health previously sent an announcement on May 29, 2024, regarding the ability for providers to run their agency’s hold for service reports from the Atrezzo portal. We would like to clarify the process of how a member is removed from the agency’s hold for service report.
A member will only be removed from the waitlist under the following scenarios:
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The member is receiving the referral service from the referring provider
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There has been an approved Referral Refusal for the referring provider