How to Open a Student Loan Case with Congress

Members of Congress have teams of caseworkers who help constituents experiencing issues with a federal agency. Student loan servicers are paid hundreds of millions of dollars by ED to help borrowers manage their student loans. If you are having an issue with your federal student loans or your student loan servicer, you can contact your senator or representative for assistance. Problems with your federal student loan debt might include (but are not limited to):

• Challenges reaching your student loan servicer;
• Lost paperwork or inaccurate information from your servicer;
• Incorrect information on your credit report related to your federal student loans; and
• Issues filing an application for Borrower Defense to Repayment.

How to Open a Constituent Case

Start by finding the website for your representative (Trusted Partner Link) or senator (Trusted Partner Link).

Each Member of Congress has their own website, so they are organized differently. To submit a request, look for the option on their website that says something like “Constituent Services,” “Casework,” or “Get Help With a Federal Agency.” You will need to complete a privacy waiver so that a caseworker can take action on your behalf; some offices will have you complete the privacy waiver first, or it may be part of the form to submit your case information.

It can take time for a caseworker to review and start looking into your case, so you may not get an immediate response. If you have not received a response within three business days, call the office to request an update on your casework request.