Electronic Visit Verification (EVV) Phase 2 Trainings

The EVV requirements for Home Health providers delivering services under Section 40 were implemented on January 1, 2023.

We continue to offer weekly EVV provider and aggregator trainings. All trainings are online via Microsoft Teams.

NOTE: The Absorb training system has been updated to allow providers to register for trainings more than once.

EVV Training Schedule

EVV Phase 2 Training and Aggregator Content – State and Provider Trainings

 

EVV Providers – Update to Latest Version of the Sandata Mobile Connect (SMC) App

EVV Providers who are currently using the SMC app through their phone, tablet, or other mobile device should update to the latest version of the app using the Apple Store, or Google Play. The current version of the app is being phased out as of July 1, 2024. To avoid any interruption of visit record keeping, you should now download the app that has a version number of 3.0 or higher. 

Please contact Provider Services with questions:  

  • 1-866-690-5585, option 3.

MaineCare Announces Interim Payments to Local Pharmacies During Vendor Network Disruption

Plans to temporarily pay independent and safety-net pharmacies to support MaineCare members' access to medications in response to Change Healthcare outage

AUGUSTA– The Department of Health and Human Services (DHHS) announced today that it has developed an interim payment system for independent and safety net pharmacies in response to the continued disruption of the pharmacy claims system for MaineCare, Maine’s Medicaid program.

Independent and Safety Net Pharmacy Organizations Qualifying for MaineCare Interim Payment

The Department of Health and Human Services (DHHS) will be issuing interim payments for independent and safety net pharmacies in response to the continued disruption of MaineCare’s pharmacy claims due to the cybersecurity issue affecting Change Healthcare. For previous communications about this issue, see the February 27, 2024 e-message here

Call the Interactive Voice Response (IVR) to Verify Eligibility  

You can call Gainwell Provider Services’ Interactive Voice Response (IVR) phone line to verify member eligibility for pharmacy claims. You will need your pharmacy’s National Provider Identify (NPI) and the member’s MaineCare ID number. Call 1-866-690-5585 and press or say the number 1. The automated system will prompt you through the call. The system will respond best when responses are keyed into the keypad instead of announced verbally. 

 Instructions 

  1. Call 1-866-690-5585. 

  1. Select or say 1. 

Attention Pharmacy Providers: MaineCare Pharmacy Service Disruption Update Call February 29, 2024

The Office of MaineCare Services is inviting you to join a Zoom webinar today, February 29, 2024. We will use this time is to review current guidance and as an opportunity for sharing questions and concerns with the State. Please register in advance.  

When: Feb 29, 2024 01:00 PM Eastern Time (US and Canada) 

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