Attention MaineCare Providers: Processing Delays for Enrollment and Revalidation

MaineCare is experiencing a high volume of enrollment cases and Gainwell Technologies is experiencing staffing shortages. These challenges cause provider enrollment and revalidation cases to take longer to process than normal, some taking over 60 days to complete. We understand that these challenges may impact your day-to-day operations. 

Rate Determination Initiation Notice for a New Service Model Under Review for Future Proposal as MaineCare Benefits Manual (MBM), Section TBD: Palliative Care Interdisciplinary Team Services

This bulletin provides notice that the Department has initiated a rate determination process* for a new service model under review for future proposal as MBM, Section TBD: Palliative Care Interdisciplinary Team Services. The Office of MaineCare Services will conduct this rate determination with data and cost analytics support from the National Academy for State Health Policy’s (NASHP’s) Institute to Improve Care for People with Serious Illness.

DHHS Announces New Director of the Office for Family Independence

Oct 10, 2023

Today, the Maine Department of Health and Human Services (DHHS) announced that Ian Yaffe will become the new Director of the Office for Family Independence (OFI) and current OFI Director Tony Pelotte will become a Senior Advisor for Eligibility System Reform in the Commissioner’s Office effective October 30, 2023. These changes will expand capacity and increase the Department’s ability to respond to Maine’s changing demographics, economy, and policies.

Family Provider Service Option

Family Provider Service Option

Family Provider Service Option (FPSO) is a self-directed option for an individual 21-years or older receiving certain MaineCare and state services. The individual must register as a Family Provider Service Option to manage his/her own service for up to two adult family members. DLC registers the individuals as a Family Provider Service Option.

How to Apply for Registration

To apply to be registered, complete the appropriate application and submit.  There is no longer a fee associated with this application.

Temporary Nurse Agencies

What is a Temporary Nurse Agency?

A Temporary Nurse Agency (TNA) is a business entity or subdivision thereof of a business entity that primarily provides nurses, certified nursing assistants and other qualified staff to another organization on a temporary basis within the State of Maine. A TNA does not include an agency licensed in the State of Maine as a home health care services provider. To search for a registered TNA in Maine, click here.

Evergreen Agency Support / Change Champions

We are excited to partner with a network of volunteers who will help us implement Evergreen at the provider agency level.

The volunteers are called “Agency Support” (formerly “Change Champions”), and they are people like you who seek to improve our work processes and outcomes. They will act as liaisons between the Evergreen project team and their respective groups or organizations, providing feedback, support, and information.

The role of an Agency Support Person is to:

Frequently Asked Questions

What technical and business process supports will be available once Evergreen Release 3 is deployed (“go live”) to add Developmental Disability and Neurobehavioral functionality, and provide a new user interface design for all Evergreen users?

Post Deploy Support Plan:

Step 1: Review Self Help Resources

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