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Riverview Psychiatric Center strives to offer the best care possible for our patients. If you should have a complaint or a concern you wish to report, to follow is information on how to do so.
If you have patient care and safety concerns, you are encouraged to address the issue through Riverview’s grievance process. Patients wishing to file a grievance can request a form from any staff member on their inpatient unit.
The HealthPAS Online Portal is experiencing technical difficulties due to global issues with Amazon Web Services, and providers may not be able to log in. We will let you know once the Portal is back up and running.
Registration is now open for MaineCare's annual forums for Accountable Communities (AC), Behavioral Health Homes (BHH), Community Care Teams (CCT) including HOME providers, MaineMOM, Opioid Health Homes (OHH), Primary Care Plus (PCPlus) providers, and Certified Community Behavioral Health Clinics (CCBHC).
Ticks remain active as tickborne disease numbers climb
AUGUSTA-- The Department of Health and Human Services' Maine Center for Disease Control and Prevention (Maine CDC) reminds all Maine people and visitors to protect themselves from tick bites this fall.
Ticks remain active throughout the fall resulting in the number of tickborne diseases in Maine continuing to climb, with cases higher this October than at the same time last year for most tickborne diseases found in Maine.
Patients have the right to due process with regard to grievances. This due process is spelled out in Code of Maine Rules, 14-193 CMR Ch. 1, Part A, Section VII, and "Rights of Recipients of Mental Health Services,” a copy of which patients receive at admission.
If you are in a crisis, please call the Suicide and Crisis Lifeline at 988 or contact the Crisis Text Line by texting 741-741.
The email address in the October 14, 2025, notice is incorrect. For questions, please email: HH-BHH-Services.DHHS@maine.gov
We apologize for the inconvenience.
MaineCare updated multiple codes retroactively due to a rate update from the Centers for Medicare & Medicaid Services’ (CMS). The implementation date for these rates is October 15, 2025.
See the table below for the effective dates and new rates.
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Procedure Code |
Start Date |
End Date |
Original Rate |
Revised Rate |
In December 2024, the federal court in Maine approved a Settlement Agreement between Maine and the U.S. Department of Justice. The Settlement Agreement is designed to prevent children and youth with behavioral health disabilities under the age of 21 from unnecessarily entering or remaining in out-of-home placements, and to support their successful return to their home.
You have the opportunity to attend an optional, in-person HIV Prevention Training at the Brewer and Portland forum locations for the following providers who will attend the forums: